Maintenance Plan
Preventive Service Plans
Regardless of which type of HVAC system you have, regular maintenance is important to keeping your system working properly, efficiently, and lasting as long as possible. However, many homeowners do not realize how important maintenance is for their systems, or simply forget to schedule regular preventive maintenance appointments.
Hill-Air Heating & Air Conditioning prioritizes safety for our customers. This is why we offer Primary Preventative Service Plans for our customers to join. Dirty HVAC systems can develop issues, leaks, and other problems that can make them inefficient and dangerous to run. When you sign up for one of our plans, you’ll have confidence that your system is clean and safe.
Benefits of Joining a Hill-Air Preventive Service Plan
Not sure if membership is right for you? Many Fairfield, OH area homeowners who are members of our Preventive Service Plan enjoy the benefits of regular maintenance such as:
- Extending the life of your HVAC equipment
- Maximizing equipment efficiency
- Enhancing customer safety
- Detecting unforeseen failures and repairs
- Prioritizing Services for Members
- Peace of Mind, Ready for the Season
- Keeping customers well-informed about the state of their equipment
- Receiving regular appointment reminders
Brands and Systems We Service
Hill-Air is a Carrier Factory Authorized Dealer, meaning that you can trust us for quality service, equipment, and parts. Although we specialize in selling Carrier products, we can still service all brands and makes of heating and cooling equipment. Our team of NATE-certified technicians is trained and tested regularly to ensure that they are up to date with the latest in heating and cooling systems and technology.
Although most of our customers call us for maintenance services for their heating and cooling systems, we can provide maintenance and so much more. There are a number of different types of HVAC equipment that we can provide service to, including:
- Gas Furnace
- Oil Furnace
- Electric Furnace
- Air Conditioner
- Ductless Mini Splits
- Heat Pump
- Gas Boiler
- Oil Boiler
- Geothermal
- Humidifier
- Electronic Air Purifier
- Ultraviolet Lamps
- Packaged Thermal Air Conditioner (PTAC) Wall Unit
- Heat Recovery Ventilator
- Energy Recovery Ventilator
Three Tiers of Our Preventive Service Plan Membership
We want maintenance to be affordable for everyone. This is why we’ve created 3 tiers of membership so preventative maintenance services are always available when you need them. Here’s what is included in each tier of membership:
| PLAN FEATURES | PRIMARY | PREMIUM | PREMIER |
| Hill-Air Guarantees All of Its Repair Work (Time Covered from Original Hill-Air Repair Date) | 12 Months | 24 Months | 36 Months |
| Priority Repair Response Time*(Click Here to Learn More) | Priority 3 | Priority 2 | Priority 1 |
| Reduced Travel Call-Out / Basic Diagnostic Rates | Level 3 Rates | Level 2 Rates | Level 1 Rates |
| Remove & Clean Blower Wheel | Inspection Only | Inspection Only | Inspection & Cleaning Included |
| Outdoor Coil Cleaning | Water Cleaning Only | Solution Cleaner Included | Solution Cleaner Included |
| Indoor Coil Cleaning (If Easily Accessible) | Inspection Only | Inspection & Cleaning Included | Inspection & Cleaning Included |
| Condensate Pan Drain Cleaning & Treatment (Treatment Includes Time Release Pad to Help Reduce Mold Build Up) | Treatment Additional | Treatment Included | Treatment Included |
| Future Purchase Credit Vouchers (Apply Towards Future Hill-Air Products & Services. Accumulates with Renewals; Not Redeemable for Cash or Transferrable) | Not Included | $50 Credit/YR | $100 Credit/YR |
| Hand Polish Service Indoor/Outdoor Equipment (Preserves the Life of the Equipment) | Not Included | Service Included | Service Included |
| Hill-Air Comprehensive Service Plan Site Visits (Heating & Cooling Seasons) | 2 Visits/YR | 2 Visits/YR | 2 Visits/YR |
| Scheduled Reminder Services “Hill-Air Contacts You” | Included | Included | Included |
| Repair Services at Lowest Customer Pricing Level | Included | Included | Included |
| Annual Preventative Service Plan Investment | Call Office | Call Office | Call Office |
| Monthly Credit Card Investment | Call Office | Call Office | Call Office |
| SELECT PLAN ➔ | SELECT PLAN ➔ | SELECT PLAN ➔ |
| PRIMARY |
| Hill-Air Guarantees All of Its Repair Work (Time Covered from Original Hill-Air Repair Date):12 Months |
| Priority Repair Response Time*: Priority 3 |
| Reduced Travel Call-Out / Basic Diagnostic Rates:Level 3 Rates |
| Remove & Clean Blower Wheel: Inspection Only |
| Outdoor Coil Cleaning: Water Cleaning Only |
| Indoor Coil Cleaning (If Easily Accessible): Inspection Only |
| Condensate Pan Drain Cleaning & Treatment (Treatment Includes Time Release Pad to Help Reduce Mold Build Up): Treatment Additional |
| Future Purchase Credit Vouchers (Apply Towards Future Hill-Air Products & Services. Accumulates with Renewals; Not Redeemable for Cash or Transferrable): Not Included |
| Hand Polish Service Indoor/Outdoor Equipment (Preserves the Life of the Equipment): Not Included |
| Hill-Air Comprehensive Service Plan Site Visits (Heating & Cooling Seasons): 2 Visits/YR |
| Scheduled Reminder Services “Hill-Air Contacts You”: Included |
| Repair Services at Lowest Customer Pricing Level: Included |
| Annual Preventative Service Plan Investment: Call Office |
| Monthly Credit Card Investment: Call Office |
| SELECT PLAN ➔ |
| PREMIUM |
| Hill-Air Guarantees All of Its Repair Work (Time Covered from Original Hill-Air Repair Date):24 Months |
| Priority Repair Response Time*: Priority 2 |
| Reduced Travel Call-Out / Basic Diagnostic Rates:Level 2 Rates |
| Remove & Clean Blower Wheel: Inspection Only |
| Outdoor Coil Cleaning:Solution Cleaner Included |
| Indoor Coil Cleaning (If Easily Accessible):Inspection & Cleaning Included |
| Condensate Pan Drain Cleaning & Treatment (Treatment Includes Time Release Pad to Help Reduce Mold Build Up): Treatment Included |
| Future Purchase Credit Vouchers (Apply Towards Future Hill-Air Products & Services. Accumulates with Renewals; Not Redeemable for Cash or Transferrable): $50 Credit/YR |
| Hand Polish Service Indoor/Outdoor Equipment (Preserves the Life of the Equipment): Service Included |
| Hill-Air Comprehensive Service Plan Site Visits (Heating & Cooling Seasons): 2 Visits/YR |
| Scheduled Reminder Services “Hill-Air Contacts You”: Included |
| Repair Services at Lowest Customer Pricing Level: Included |
| Annual Preventative Service Plan Investment: Call Office |
| Monthly Credit Card Investment: Call Office |
| SELECT PLAN ➔ |
| PREMIER |
| Hill-Air Guarantees All of Its Repair Work (Time Covered from Original Hill-Air Repair Date):36 Months |
| Priority Repair Response Time*: Priority 1 |
| Reduced Travel Call-Out / Basic Diagnostic Rates:Level 1 Rates |
| Remove & Clean Blower Wheel: Inspection & Cleaning Included |
| Outdoor Coil Cleaning:Solution Cleaner Included |
| Indoor Coil Cleaning (If Easily Accessible):Inspection & Cleaning Included |
| Condensate Pan Drain Cleaning & Treatment (Treatment Includes Time Release Pad to Help Reduce Mold Build Up): Treatment Included |
| Future Purchase Credit Vouchers (Apply Towards Future Hill-Air Products & Services. Accumulates with Renewals; Not Redeemable for Cash or Transferrable): $100 Credit/YR |
| Hand Polish Service Indoor/Outdoor Equipment (Preserves the Life of the Equipment): Service Included |
| Hill-Air Comprehensive Service Plan Site Visits (Heating & Cooling Seasons): 2 Visits/YR |
| Scheduled Reminder Services “Hill-Air Contacts You”: Included |
| Repair Services at Lowest Customer Pricing Level: Included |
| Annual Preventative Service Plan Investment: Call Office |
| Monthly Credit Card Investment: Call Office |
| SELECT PLAN ➔ |
| Premier Level 1 Rates | Priority 1 = Within 36 Hours |
| SUN-SAT 7:00am – 10:59pm | Regular Rates |
| SUN-SAT 11:00pm – 6:59am | Double Rates |
| HOLIDAYS 7:00am – 6:59am | Double Rates |
| Premium Level 2 Rates | Priority 2 = Within 48 Hours |
| SUN-SAT 7:00am – 10:59pm | Regular Rates |
| SUN-SAT 11:00pm – 6:59am | Triple Rates |
| HOLIDAYS 7:00am – 6:59am | Double or Triple depends on time of day |
| Primary – Regular Rates | Priority 3 = Within 72 Hours |
| MON-FRI 7:00am – 6:59pm | Regular Rates |
| SAT 7:00am – 2:29pm | Regular Rates |
| MON-FRI 7:00pm – 10:59pm | Double Rates |
| SAT 2:30pm – 10:59pm | Double Rates |
| SUN 7:00am – 10:59am | Double Rates |
| SUN-SAT 11:00pm – 6:59am | Triple Rates |
| HOLIDAYS 7:00am – 6:59am | Double or Triple depends on time of day |
Contact Hill-Air to Enroll in a Maintenance Plan
If you’re looking for an easy way to remember to maintain your HVAC system every season, talk to Hill-Air Heating & Air Conditioning to sign up for one of our Preventive Service Plans today!